Finally, after days of listing on a disabled Carnival cruise ship without electricity and working toilets, thousands of passengers finished disembarking early Friday morning at the Port of Mobile.
The frustration that many felt was typified by Janie Esparza, one of the first passengers to get back on land.
“It was horrible. Horrible,” Esparza told a scrum of reporters. “The bathroom facilities were horrible and we could not flush toilets. No electricity and our rooms were in total darkness. Honestly, think that this ship should have ever sailed out.”
The Carnival Triumph, became a major media story, when it caught fire off the coast of Mexico. The blaze left the vessel listing to the side, drifting in Gulf of Mexico currents and the more than 4,200 passengers and crew on board in limbo. It took five days for the ship to dock at the Alabama Cruise Terminal, three days after it was due.
Family members cheered as the ship pulled in and in the crowd also was Carnival CEO Gerry Cahill. The CEO had his own message for the weary passengers: Sorry.
“We pride ourselves in providing our guests with a great vacation experience, and clearly we failed in this particular case,” he said.
The beleaguered CEO went on the ship as passengers departed and delivered another apology.
But for some, like passenger Norma Reyes, it was too little too late.
“The hallways were toxic,” said Reyes, who said she would never go on a Carnival cruise again. “Full of urine. It was horrible. If that ship caught on fire, and they had not contained it where would we be? Floating in the ocean or dead.”
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article courtesy of CNN.com