Two black men were handcuffed and paraded out the door of a Philadelphia Starbucks for allegedly refusing to leave when asked by staffers and police in an incident captured in a video that went viral and prompted the chief executive officer of the coffee company to say the “reprehensible outcome” should have never happened.
The video, posted by Melissa DePino, took place at around 4:30 p.m. on Thursday inside of a Starbucks on Spruce Street near South 18th Street.
DePino’s footage immediately went viral on Twitter, racking up more than 9 million views
Starbuck’s CEO Kevin Johnson released a statement apologizing to the two men on behalf of the company and saying he hopes to meet with them to “offer a face-to-face apology.”
“The video shot by customers is very hard to watch and the actions in it are not representative of our Starbucks mission and values,” Johnson said in his statement released late Saturday. “Creating an environment that is both safe and welcoming for everyone is paramount for every store. Regretfully, our practices and training led to a bad outcome — the basis for the call to the Philadelphia police department was wrong. Our store manager never intended for these men to be arrested and this should never have escalated as it did