A man and his pregnant fiancée said Monday that they want Phoenix to fire the officers who pointed guns and yelled profanities at them after their 4-year-old daughter took a doll from a store.

Dravon Ames and Iesha Harper, who are both black, said at a news conference that they don’t accept the apologies of the city’s police chief and mayor and have not received a face-to-face apology since a bystander’s video emerged and drew outcry.

Once taught to trust law enforcement, Harper said the couple’s older daughter “is now terrified of the police, wets the bed, wakes up crying.”

The video released Friday shows officers aiming guns and yelling profane commands at a man and a pregnant woman holding a baby. Neighbors gathered around in a parking lot, and the video shows that a woman watching the confrontation took the children to get them out of harm’s way.

The couple have filed a $10 million claim against the city alleging civil rights violations by officers. The race of the officers investigating the shoplifting report last month is not known.

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