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via News5:

The Cleveland Water Department made a big announcement on Thursday. It received a national award for its performance.

But for almost three years, the 5 On Your Side Investigators have reported about complaints from customers. This is a tale of two sides.

On the one side, you have the Gold Award given to Cleveland Water by the Association of Metropolitan Water Agencies. It recognizes outstanding achievement in 10 areas like financial viability, product quality, and customer satisfaction.

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